I don’t like change.
I like reliable routines, familiar faces, and grocery stores that don’t rearrange their aisles every few months.
I’ve kept the same husband for 36 years, still live in the house we bought in 1993, and use a paper planner and a wall calendar with cute kitten photos to track my days.
If it ain’t broke, don’t fix it.
Then my email broke, and I couldn’t fix it.
It was a catastrophic computer event that I couldn’t blame on my kids, since I’m the only user of the device.
I’ve used the same email program since before my youngest son was born. My current email address is only my second. (My first was an AOL account. Yes, that’s how old I am.)
If I just used email as an old-fashioned way to stay in touch with folks, it wouldn’t be a big deal. But I use it to track every single story and project on my to-do list.
My newspaper articles are assigned and filed via email, and I schedule interviews and bill clients through it. Without it, I might as well be banging away on a Smith Corona, stuffing envelopes and looking for stamps.
Tech support (my husband) resuscitated the program a couple of times. I’d start the day bright with hope, only to have it fail repeatedly. When you have more than a dozen people waiting for you to schedule their pandemic project story, you really don’t want to lose their names, addresses and the descriptions of their projects.
“The problem is you have way more email than Juno is designed for, and the company hasn’t updated their program in forever,” Derek said. “It’s just no longer sustainable.”
“You mean I can’t use dchval@juno anymore? What will happen to the hundreds of emails in my folders?”
Derek told me not to panic until he did some research. Meanwhile, I panicked anyway and frantically backed up several years of mail. OK, more than several. My earliest saved message is from 2009. But. I really need that note.
“I’ve got good news and bad news,” Derek announced the following day. “There’s a program I can buy that will allow me to save your Juno email, and you can still use that address.”
“That’s wonderful!” I said throwing my arms around him. “What’s the bad news?”
“You’re going to have to learn how to use Outlook,” he said.
Outlook is a personal information manager software system from Microsoft. Friends and professional contacts have urged me to use it for years, but I’ve never seen the need. My trusty paper planner and antiquated email provider served me well, until now.
Knowing my propensity to ask, “Is it fixed, yet?” repeatedly whenever he works on my computer, Derek wisely chose a time when I’d be away from my home office for the day.
When I returned, he was working in the backyard.
“Oh, no!” I said. “Is my problem unfixable?”
“Nope. I finished hours ago. Your email is up and running, and I don’t think you lost a thing.”
You see why I keep him? He’s an absolute hero. His heroics, however, only go so far.
“Sam can show you how to use Outlook,” he said.
Our future-college-professor son patiently showed me how to configure my address book, how to send and receive mail, and where to find my folders. That’s when we discovered one of the largest folders had duplicated contents, and another folder was a jumble of old and new contacts and projects, but most important, everything was there.
Obviously, I’ve been saving way too many emails, so now a couple of times a day I poke through a folder and delete items. Sometimes it turns into quite a stroll down memory lane, as I read encouraging notes from former editors and warm letters from readers. But I am resolute in my purging, even though Derek said I no longer have to worry about my email crashing.
I even learned a new trick. I can now categorize my emails and tasks with pretty, little colored flags. Though I’m still figuring out this new-to-me program, I already wonder why I ever balked at using it.
In fact, you could say my Outlook is getting brighter every day.
Cindy Hval can be reached at email@example.com. Hval is the author of “War Bonds: Love Stories from the Greatest Generation” (Casemate Publishers, 2015) available locally at Auntie’s Bookstore, Barnes & Noble locations and on Amazon.